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Privacy Policy

Our Commitment

At PURPO, privacy is paramount. We build our services and products with user privacy at their core, creating familiar yet innovative experiences that users can trust completely while focusing on building meaningful relationships.

Privacy Terms

Thank you for trusting PURPO with your personal information. We take our responsibility to protect this trust seriously. This Privacy Policy aims to ensure you understand what information we collect, why we collect it, how we use the collected information, and what choices you have regarding your information. This policy explains our privacy practices in plain language, using minimal legal and technical terminology.

This Privacy Policy is effective as of July 29, 2024.

1. Who We Are

The company responsible for processing your information under this Privacy Policy is Joy Universe Technology Corporation, with potential future regional divisions based on service countries.

2. Scope of This Privacy Policy

This Privacy Policy applies to websites, apps, events, and other services operated by the PURPO brand. For simplicity, we refer to all of these as our "Services" in this Privacy Policy. For clarity, we add links to this Privacy Policy in all applicable services.

3. Information We Collect
3-1. Information You Provide to Us

When using our Services, you provide us with certain information, including:

  • When creating an account, you must provide at least your phone number and email address, as well as basic required information such as your gender and date of birth.

  • When completing your profile, you may choose to share your sexual orientation. By providing such information, you consent to our use of your personal information for the purposes described in this Privacy Policy. You may also share other information, such as details in your bio, interests, photos, and videos. To add specific content (like photos or videos), you must grant us access to your camera or photo album.

  • When subscribing to or directly purchasing paid services, you provide information to our payment service providers (such as Google or Apple), including debit or credit card numbers or other financial information.

  • When participating in our promotions or contests, we collect information you provide for registration or entry.

  • If you contact our customer service team, we collect information provided during these interactions.

  • If you share information about others (such as using a friend's contact details for specific features), we process this information on your behalf to fulfill your request.

  • We process your chats with other members and published content to maintain service operations and ensure a safe dating environment.

3-2. Information We Receive from Others

Beyond information you directly provide, we receive information about you from:

  • Members: Members may provide information about you while using our Services, such as when interacting with you or submitting reports about you.

  • Social Media: You can choose to share information through social media accounts. For example, you may decide to login and upload content to our Services using your social media or other accounts (such as Google or Apple).

  • Affiliated Companies: Joy Universe enterprise products include but are not limited to Eatgether, EG PRIVATE, EG PRIVATE for BRO, and PURPO. We prioritize member safety and security, so if you are banned from other Joy Universe services, your information will be shared with us to take necessary measures, including closing your account or preventing you from creating accounts on our Services.

  • Other Partners: We may receive information about you from partners, such as when PURPO advertisements appear on partner services (in which case they may send us details about campaign success). Where legally permitted, we may also receive information about suspected or convicted bad actors from third parties as part of our efforts to ensure member safety.

3-3. Information Generated When Using Our Services

When you use our Services, technical information is generated and collected about which features you use and how you use them, as well as the device you use to access our Services. Details include:

  • Usage Information: Using these Services generates data about your activities within our Services, such as how you use them (when you log in, features you regularly use, actions taken, information shown to you, referral URLs, and your interactions with advertisements) and your interactions with other members (such as members you connect and interact with, when you match with them, and messages exchanged).

  • Device Information: We collect information from the device you use to access our Services, including hardware and software details such as IP address, device ID and type, app settings and characteristics, app crashes, advertising IDs (randomly generated numbers you can reset when accessing your device, and in some cases can disable entirely), and other identifiers that may uniquely identify your device or browser.

  • Information from Cookies and Similar Technologies: We use and may allow others to use cookies and similar technologies (like web beacons, pixels, SDKs) to recognize you and/or your device(s). Some web browsers (including Safari, Internet Explorer, Firefox, and Chrome) have a "Do Not Track" (DNT) feature that signals to websites that the user does not want to be tracked. Not all browsers offer a DNT option, and DNT signals vary. Therefore, many businesses, including us, do not currently respond to DNT signals.

  • Information You Allow Us to Collect:

    • Precise Location: If you consent, we can collect precise location information (latitude and longitude) from your device. We may collect this location information even when you are not using the Services, if you have given your explicit consent. If you do not allow us to collect your precise location information, we will not collect it, though PURPO Services may not function properly.

    • Other Information: With your consent, we may collect other information, including photos and videos (for example, if you wish to publish these in our Services or participate in streaming features).

4. How We Use Information

The primary reason we use your information is to deliver and improve our Services. Additionally, we use your information to keep you and the entire dating community safe and to provide you with advertisements that may interest you. Continue reading for detailed explanations of the various reasons we use your information, along with practical examples.

4-1. Managing Your Account and Providing Our Services
  • Creating and managing your account and revenue

  • Communicating with you about our Services

  • Providing customer support and responding to your requests

  • Providing personalized pricing, discounts, and other promotions, and completing purchase processes

  • Managing sweepstakes and contests

4-2. Helping You Connect with Other Members
  • Recommending other members to you and you to other members

  • Displaying member profiles to others

4-3. Providing New PURPO Services
  • Facilitating your registration for new PURPO features and apps, and displaying your profile

  • Managing your account in these new features and apps

4-4. Providing Promotional Content and Conducting Advertising and Marketing Campaigns
  • Executing and evaluating advertising campaigns both within our Services and on external platforms

  • Communicating with you about products or services we think may interest you

4-5. Improving Our Services and Developing New Ones
  • Managing focus groups, market research, and surveys

  • Reviewing interactions with customer service to improve our service quality

  • Understanding how members typically use services to improve them (for example, we may decide to change the look or significantly modify features based on member responses)

  • Developing new features and services (for example, we may decide to build a new interest-based feature based on member requests)

4-6. Preventing, Detecting, and Fighting Fraud or Other Illegal or Unauthorized Activities
  • Finding and addressing ongoing, suspected, or alleged violations of our Terms of Use, particularly through the review of reports and interactions between members

  • Better understanding and designing countermeasures against violations of our Terms of Use

  • Retaining data related to violations of our Terms of Use to prevent repeat occurrences

  • Enforcing or exercising our rights, for example, our Terms of Use

  • Informing reporting parties about what we've done in response to their reports

4-7. Legal Compliance

We process your information to:

Comply with all applicable legal requirements and assist law enforcement when required to do so. We base our information processing on the following legal grounds according to our Privacy Policy:

  1. Service Provision: We process your information for purposes detailed in sections 4-1, 4-2, and 4-3 to fulfill our contractual obligations. When you use our Services to develop meaningful relationships, we maintain your account and profile, make your information visible to other members, provide recommendations, and deliver both free and premium features.

  2. Legitimate Interests: We process information for purposes outlined in sections 4-4, 4-5, and 4-6 based on our legitimate business interests. This includes analyzing user behavior to improve our products, suggesting relevant services, promoting our platform, processing information for member safety, and maintaining necessary records for legal compliance and dispute resolution.

  3. Legal Obligations: We process information for purposes described in section 4-7 to comply with applicable laws and regulations. This includes maintaining transaction records, traffic data, and other legally required information, as well as responding to valid law enforcement requests.

  4. Consent-Based Processing: When you provide information that may be considered "special" or "sensitive" in certain jurisdictions, such as sexual orientation, you consent to our processing this information according to this Privacy Policy. We may occasionally request specific consent for collecting certain information or using it for particular purposes. You can withdraw consent in some cases through settings adjustments or content deletion, and you may contact our Help & Support team at any time to withdraw consent.

5. Information Sharing

Given our mission to facilitate meaningful relationships, member information is primarily shared with other members. We also share certain information with service providers and partners who assist in operating our Services, other Joy Universe services under specific circumstances, and when legally required, with authorities. Below are detailed explanations of how we share your personal information.

5-1. Sharing with Other Members

When you voluntarily disclose information through our Services, including your public profile, you are sharing information with other members. Exercise caution with your information and ensure you are comfortable with any content you make public. If you choose to restrict access to all or part of your profile or specific information, it will be displayed according to your privacy settings. When someone reports you for potential Terms of Service violations, we may inform them of actions taken in response to their report.

5-2. Sharing with Service Providers and Partners

We collaborate with third parties to operate, distribute, market, and improve our Services. These partners assist with data hosting and maintenance, analytics, customer service, marketing, advertising, payment processing, and security operations. We may share information with vendors who help promote our Services. For example, we may share limited, hashed information in non-human readable form with advertising partners. We conduct thorough due diligence before engaging any vendor or partner, and all partners must agree to strict confidentiality obligations.

Sharing with Subsidiaries

As part of Joy Universe enterprise, PURPO shares information with other services for specific legitimate purposes:

  • Enhancing safety across all Joy Universe platforms by addressing problematic users

  • Enabling technical processing, including data hosting, maintenance, customer service, marketing, analytics, and security operations

  • Sharing information for legitimate business purposes where legally permitted

Sharing Features

Users may share other members' profiles, and others may share your dating profile with individuals outside our Services using available sharing features.

Corporate Transactions

Your information may be transferred in the event of a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, or other change in ownership or control.

Law Enforcement / Legal Requirements

We may disclose information when reasonably necessary:

  • To comply with legal processes such as court orders, subpoenas, or search warrants

  • To assist in crime prevention or detection (as permitted by law)

  • To protect individual safety

  • To exercise legal rights

6. Your Rights and Choices

We want you to maintain control over your information. Here are the tools and choices available to you:

  • Service Access/Update Tools: These tools and account settings help you access, correct, or delete information you've provided to us. Contact our customer service team through Help & Support for assistance with these tools and settings.

  • Device Permissions: Mobile platforms have permission systems for specific types of device data and notifications, such as phone contacts, pictures, location services, push notifications, and advertising identifiers. You can adjust your device settings to consent to or opt out of the collection of corresponding information or display of notifications.

  • Uninstallation: You can stop all information collection by uninstalling the app using standard uninstall procedures. Note that uninstalling the app does not delete your account. To delete your account, use the appropriate feature within the Service.

  • Account Deletion: You can delete your account directly through the Service.

7. Information Retention Period

We retain your personal information only as long as necessary for legitimate business purposes and as permitted by applicable law. If you choose to stop using our Services, you can delete your account, after which your profile will no longer be visible to other members. Specifically:

  • We implement a safety retention period of 3 months after account deletion or one year after account suspension to investigate illegal or harmful behavior.

  • After the safety retention period, we delete your information while retaining limited data for specific purposes:

    • We retain data necessary for legal obligations: transaction records for 10 years for tax and accounting requirements, credit card information for dispute periods, and traffic data/logs for one year.

    • We may retain limited information for legitimate interests, including customer service records and support data for five years.

    • For pending or potential legal issues, claims, or disputes, we retain information as necessary for our legitimate interests or legal obligations.

8. Age Restrictions

Our Services are strictly limited to individuals 18 years of age or older. We do not permit individuals under 18 to use our platform. If you suspect any member is under 18, please report this concern through our reporting mechanism.

9. Privacy Policy Changes

As we continuously seek innovative ways to help build meaningful relationships and ensure our data practices remain current, this policy may be updated periodically. We will notify you of any changes before they take effect, giving you time to review the updates.

If you need assistance, please contact us through Help & Support.

FUNIVERSE

A company named by fun.

Located in Taipei, Taiwan, Funiverse is the headquarters behind several well-known dating apps. The company operates Eatgether, EG PRIVATE, and PURPO.

With 8 years of history, Eatgether has grown to 1.5 million users and hosted 1 million meetups, making it Taiwan's largest and most established social meetup platform. EG PRIVATE, celebrating its first anniversary, is an exclusive social club for hundreds of elite professionals. In 2024, the company launched PURPO, an urban dating platform for those seeking passion and connection.

Copyright © 2020 Funiverse Co., Ltd. All rights reserved.

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